Fiber Network Manager – Commercial

Published 07 August 2025

Location: Eastern USA (Maryland, North Carolina, Pennsylvania, Tampa)

The Company 

Plenary is a leading specialized developer of long-term Public-Private Partnership (PPP) projects.  Since its inception in 2005, we have built a portfolio of 65 projects and more than USD$38 billion in North American assets under management. We are determined in our approach to deliver first-class infrastructure, build the right delivery solutions for the projects we work on and inspire people with our vision for transformational spaces. 

Why Work for Plenary Americas? 

Recognized as a Great Place to Work in both the US and Canada, we pride ourselves on our workplace culture. Our focus is on empowering our employees, driving results, building strong camaraderie, and celebrating our wins as a team. Together, we bring infrastructure to life. 

The Role

The Fiber Network Manager will play a crucial role in ensuring that the fiber network and related facilities maintain accuracy, resilience, and capacity over time. They will play an important role in defining field data capture processes that will confirm optimal design, enable quality control and assurance, and support robustness and usability of the network data in the long term. They will also help define and manage the relationships (with partners, authorities, the Network Operations Center (NOC), contractors, and customers) that support efficient design/build projects, assist with routine and emergency maintenance, and enable accurate estimating and reporting of Plenary Broadband Infrastructure (PBI) networks.

PBI Fiber is a consortium led by Plenary Americas, Tikehau Star Infra. The company owns, develops, operates, and commercializes middle-mile fiber routes for hyperscalers, telecom carriers, fiber-to-the-home (FTTH) providers and data center operators, including unique routes along the entire Pennsylvania Turnpike Right-of-Way (ROW) and major roadways on the North Carolina DOT and Georgia DOT interstate highway systems.

PBI operates, maintains, and commercializes a network on the highway right of ways that includes underground fiber, huts for equipment colocation, lateral fiber cables on and off the right of way, dense wave division multiplexing (DWDM) equipment, and colocations in data centers.

PBI is hiring a Fiber Network Manager to support field operations, pre-sales engineering, and operations. This is a critical role supporting a small, multi-disciplined PBI team. This is a remote role located within the US East Coast Region, that requires visits to locations within Pennsylvania, North Carolina, and Georgia to meet with stakeholders, collect and monitor field data, and advise on best practices for network deployment and operations.

Responsibilities  

• FMS & Records Management:
  • Ensure accurate records of fiber routes, splicing, slack storage, Optical Time-Domain Reflectometer (OTDR) results, terminations, assignments (customer contracts, reservations), status (fiber health) and utilization (capacity constraints) in PBI Fiber’s Fiber Management System (FMS) as well as various off-the-shelf (OTS) and ESRI-based FMS applications owned by our Department of Transportation (DOT) partners and maintained by PBI Fiber.
  • Support and manage the flow of information related to construction updates, redlines, splicing diagrams, trace files, photos, quality reports, and all other document sharing that typically occurs during construction activities.
  • Manage Quality Assurance and Quality Control procedures and documentation for both the company’s facilities and Outside Plant (OSP) infrastructure as well as for our partner’s facilities and OSP according to our obligations under various Operate, Maintain & Commercialize (OMC) agreements.
• NOC & Outage Coordination:
  • Support the use and integration of FMS processes and information with various Project Management (PM), Data Center and Facilities Management (DCIM), Network Management (NMS), Configuration Management (CM), and Trouble Ticketing (NOC) applications.
  • Serve as the primary coordination and monitoring point between the NOC and field teams during outages.
  • Monitor, document, and escalate incident tickets, ensuring alignment with known splices and fiber routes
  • Coordinate restoration efforts and update affected customers or stakeholders throughout incident resolution.
  • Maintain outage logs, root cause summaries, and lessons learned within the FMS or incident tracking systems.
• Communications:
  • Draft outage notifications and restoration updates in a customer-friendly format.
  • Work with the NOC to ensure the network monitoring system aligns with fiber asset records and that NOC team members are able to utilize the FMS application, reports, and dashboards to troubleshoot network outages or plan restoration or cut-in projects.
  • Work with contractors, consultants, partners and team members to create and improve Splicing Work Order (SWO) and completion packages.
  • Ensure compliance with all permitting agencies, authorities having jurisdiction (AHJs), or structure owners. Liaise with local government agencies, contractors, and clients to ensure smooth project execution and resolve any issues that arise.
• Design & Project Management:
  • Ensure field data collection is sufficient to enable accurate OSP underground and aerial route designs.
  • Design feasible, economical, and constructable OSP underground and aerial routes.
  • Create all types of plans; high-level designs and rough budgets through to low-level detailed designs with comprehensive Bill-of-Materials (BOMs).
  • Manage OSP construction projects from concept and budget through to as-construct, records update, and ongoing operations. Take ownership for project budget and on-time delivery.
  • Identify and communicate potential risks associated with a design that could impact the build. Highlight possible delays and apply innovative solutions to optimize the overall project schedule.
  • Responsible for construction quality, inspection, and true up of quantities to ensure compliance with quality and safety standards. Represents the company on site walks or closeout activities with customers and permitting authorities.
  • Maintain a safe environment and ensure all safety standards are met. Take a leadership role in establishing a safety culture.

Essential Skills & Qualifications

• A minimum of 10 years of experience in fiber management, NOC coordination, or telecom operations.
• Hands-on experience with FMS platforms, network mapping tools, and project management tools.
• Familiarity with fiber optic infrastructure, OTDR and fiber characterization traces, splicing, and construction projects.
• Comfortable working under pressure in outage situations and coordinating multi-team responses.
• Ability to identify safety issues, third party roadblocks, and permitting situations in the field – and possessing a safety conscious attitude.
• Effective verbal and written communication to ensure responsibilities are relayed accurately.
• Ability to explain technical issues to non-technical stakeholders.
• Willingness to learn new skills, software, and technologies – and a desire to stay updated with the latest industry trends, technologies, and regulatory requirements.
• Strong leadership, project management, and communication skills – strong attention to detail and problem-solving skills.
• Able to work independently.
• Proficiency in MS Office products.
• Comfortable working outside in a variety of weather conditions.
• Ability to carry 35lbs and ascend/descend a ladder.
• Valid driver’s license and willing to travel.

Preferred Qualifications

• Ability to collect pole data, including safely measuring attachments using photogrammetry and common field data collection and pole attachment measurement software.
• Exposure to ticketing systems.
• Experience drafting outage reports or network incident summaries.
• Understanding of Geographic Information Systems (GIS) and databases.
• Experience with telecom facilities management, power capacity planning, environmental control systems, etc.
• Exposure to facilities management (change management), site and systems monitoring, network and safety compliance reports, and vendor/contractor management.
• Understanding project management best practices, and experience with project management software.

What We Offer

• Competitive salary with annual bonus potential.
• Comprehensive benefits package including medical, dental and vision, and 401k plan with employer contribution.
• Four weeks’ vacation plus public holidays and other discretionary leave.
• Long-term development opportunities and the ability to be part of an exciting and growing industry.

Note: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are committed to continuous improvement, and a diverse and inclusive workplace for all. Plenary Americas is an Equal Employment Opportunity employer and employment decisions are based on merit and business needs only. Reasonable accommodation is available for qualified individuals with disabilities, upon request.